STORE POLICY
CUSTOMER CARE
Customer Care
At Enchanted Moments, your satisfaction is our top priority. We are committed to providing high-quality, personalised products and a smooth, enjoyable shopping experience.
If you have any questions about your order, need help with customisation, or have any concerns, our team is here to help.
You can reach us via:
📧 Email: enchantedmomentsire@gmail.com
📱 Social Media: Message us directly on [Instagram/Facebook/etc.]
We aim to respond to all messages within 24–48 hours.
Please remember that all personalised items are made to order, so check all details carefully before submitting. If your item arrives damaged or incorrect, don’t worry — just get in touch with us within 24 hours of delivery, and we’ll make it right.
Thank you for supporting our small business!
PRIVACY & SAFETY
Privacy & Safety
At Enchanted Moments, we value your privacy and are committed to protecting your personal information. Any details you provide — including your name, address, and customisation preferences — are used solely to process and fulfil your order.
We will never share, sell, or distribute your personal information to third parties. All transactions are processed securely, and we take every precaution to ensure your data is handled safely and responsibly.
Our website and payment systems are protected with up-to-date security measures to give you peace of mind while shopping.
If you have any questions or concerns about your privacy or the safety of your information, please don’t hesitate to contact us.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL