SHIPPING & RETURNS
SHIPPING POLICY
Welcome to Enchanted Moments' Shipping Policy! We are dedicated to providing you with the best shipping experience for your personalized drink bottles, tote bags, and more. Our shipping methods are designed to ensure the safe and timely delivery of your products. We take great care in packaging your items to maintain their quality during transit. For detailed information about shipping costs and delivery timeframes, please refer to our Shipping Policy page.
RETURN & EXCHANGE POLICY
Returns & Refunds Policy
Please note that all personalised items are non-returnable and non-refundable, unless they arrive damaged or faulty.
We take great care in creating and packaging each order, but if your item arrives damaged, please contact us within 24 hours of delivery with clear photos of the issue, and we will be happy to resolve it.
As all items are made to order and personalised, we are unable to accept returns or offer refunds for:
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Change of mind
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Incorrect information provided during ordering (e.g., name spelling)
By placing an order, you agree to these terms.